Mybos Terms and Conditions — Rights & Responsibilities Platform Users

1 Acceptance of Terms of Use

By accessing, registering for, or using any part of the mybos platform — including the website, mobile app, and all related services — you hereby acknowledge that you have read, understood, and agree to be fully bound by the terms and conditions set out in this document, without any reservation.

If you do not agree with any part of these terms, you are not permitted to use the mybos platform. Continued use following any amendment to the terms will be considered automatic acceptance of the updated terms.

2 Account Eligibility and Registration

To register and use the mybos platform, you must meet the following eligibility requirements without exception:

• Aged 18 years and above on the date of registration.
• Be legally competent to enter into a binding agreement.
• Not a resident or citizen of any jurisdiction that specifically prohibits or restricts online gambling activities.
• Register under your own name and not on behalf of any third party.
• Never been suspended or banned from using the mybos platform previously.

Each individual is only permitted to hold one active account at mybos. Multiple account ownership by the same individual is strictly prohibited and may result in the termination of all associated accounts and forfeiture of any existing balances without compensation.

Mybos reserves the right to request identity verification documents at any time as part of the standard KYC (Know Your Customer) process. Documents typically required include a copy of a valid identity card or passport, proof of current address, and other supporting documents related to the payment method used.

3 Account Security Responsibilities

The security of your mybos account is a shared responsibility between you as the user and our platform. You are fully responsible for:

• Keep your mybos account username and password confidential at all times.
• Ensuring your chosen password is strong and not easily guessed — we recommend a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Not sharing your account login details with anyone, including immediate family members.
• Ensuring you log out of your account when using a shared or public device.
• Immediately notifying the mybos support team if you suspect your account has been accessed without authorisation.

Mybos shall not be liable for any losses arising from a user's negligence in safeguarding their account information. However, the mybos security team will promptly investigate any reports of unauthorised access received.

4 Deposit and Withdrawal of Funds

Mybos supports a wide range of local payment methods suited for Malaysia players, including DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and direct bank card transfers. All transactions are processed through secure, encrypted payment channels.

Regarding deposits:

• The minimum deposit amount is RM10 per transaction.
• There is no fixed daily maximum deposit limit — VIP players enjoy higher limits.
• Deposited funds will be credited to your mybos account within 1 to 5 minutes after the transaction has been successfully processed.
• Mybos does not charge any processing fees on standard deposit transactions.

Regarding withdrawals:

• The minimum withdrawal amount is RM30 per request.
• Your first withdrawal requires completion of the KYC process before it can be approved.
• The standard withdrawal processing time is less than 3 minutes for e-wallet and DuitNow payment methods.
• Withdrawals via bank transfer may take up to 24 hours depending on the receiving bank.
• Mybos reserves the right to request additional verification documents for withdrawals exceeding certain limits as a standard security measure.

5 Bonuses, Promotions, and Rollover Requirements

Mybos offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, reload bonuses, and a VIP loyalty program. Each bonus is subject to specific rollover requirements as stated on the relevant promotions page.

• Bonuses cannot be directly converted to cash without fulfilling the specified rollover requirements.
• Mybos standard rollover requirement is between 5x to 20x depending on the type of bonus offered.
• Each promotion has a clearly stated validity period — expired bonuses will be automatically forfeited.
• Mybos reserves the right to cancel any bonus received if there is evidence of abuse or attempts to exploit the promotions system.
• Each player is only eligible to claim each type of bonus once in accordance with the stipulated eligibility criteria.
• Bonuses cannot be transferred between accounts or shared with other users.

6 General Game Rules

All games available on the mybos platform — including slots, Live Casino, fish shooting, Sports Betting, and betting — are operated using a Random Number Generator (RNG) that has been verified and audited by internationally accredited independent bodies to ensure complete fairness.

• The outcome of all games is final and cannot be disputed once a game round has been completed.
• Any technical failure occurring during a game session will be investigated — if the failure affects the fairness of the game, mybos reserves the right to void the round in question and refund the original bet.
• The use of automation software, bots, or any tools designed to gain an unfair advantage in games is strictly prohibited and may result in account termination and forfeiture of all balances.
• Players are fully responsible for understanding the rules of each game before starting a wagering session.
• Mybos is not responsible for any losses arising from a user's misunderstanding of game rules.

7 Responsible Gaming

Mybos is deeply committed to responsible gaming practices. We believe that online gaming should be a source of fun and entertainment — not financial stress or personal hardship. To that end, mybos provides a range of self-control tools available to every member:

• Deposit Limit: Set your own daily or weekly deposit limits based on your personal budget through the account panel.
• Self-Break: Take a break from the platform for a duration of your choice — 24 hours, 7 days, or 30 days.
• Self-Exclusion: Apply for a long-term self-exclusion (6 months to lifetime) if needed.
• Activity History: Monitor your full game history, deposits, and withdrawals for complete awareness.

If you or someone you know shows signs of problem gambling, please contact the mybos support team or refer to relevant professional help resources. mybos takes every report related to problem gaming seriously.

8 Privacy and Personal Data Protection

Mybos respects and protects the privacy of every user in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA). All personal information collected is used solely for the purposes stated in our Privacy Policy, namely:

• Identity verification and mandatory KYC process.
• Processing financial transactions requested by users.
• Communications related to your account, promotions, and service updates.
• Improving user experience through non-identifiable platform usage analytics.
• Compliance with applicable legal and regulatory requirements.

Mybos does not sell, rent, or disclose users' personal data to third parties for marketing purposes. For more information, please refer to Privacy Policy mybos in full.

9 Intellectual Property Rights

All content on the mybos platform — including but not limited to logos, trademarks, interface designs, graphics, text, software, source code, and audiovisual materials — is the exclusive property of mybos or its respective licensors and is protected by applicable copyright and intellectual property laws.

• Users are prohibited from reproducing, copying, distributing, or modifying any platform content without written permission from mybos.
• Any use of mybos trademarks without explicit permission is prohibited and may result in legal action.
• Links to the mybos website are permitted for general reference purposes, but the use of framing or embedding techniques without authorization is not allowed.

10 Limitation of Liability

Mybos shall not be liable for any indirect, consequential, special, or punitive losses arising from the use of or inability to use the platform — including but not limited to financial losses from gaming, service disruptions, or unauthorised access not caused by mybos's negligence.

Mybos's total liability to any user for any claim shall not exceed the amount deposited by that user in the 30 days prior to the claim arising.

11 Account Termination and Suspension

Mybos reserves the right to suspend or terminate any user's account at any time without prior notice if there is evidence or reasonable suspicion that the user has:

• Violating any of the terms and conditions stated in this document.
• Providing false or misleading information during the registration or KYC process.
• Engaging in fraud, money laundering, or any other illegal activity.
• Using unauthorized software or methods to gain an unfair advantage.
• Threatening, harassing, or insulting any mybos staff or other users.

Users may also request voluntary account closure at any time by contacting the mybos support team. All valid balances will be processed for withdrawal once all applicable rollover requirements have been met.

12 Amendments to Terms and Conditions

Mybos reserves the right to update, amend, or replace any part of these terms and conditions at any time at our sole discretion. Material amendments will be communicated to users via:

• In-platform notifications on mybos upon your next login.
• Email notifications will be sent to the email address registered on your account.
• Update the "Last Updated" date displayed at the top of this document.

Continued use of the mybos platform after any amendments are published constitutes the user's acceptance of the updated terms. If you do not agree with the changes made, you should stop using the platform and contact us to close your account.

13 Governing Law and Dispute Resolution

These terms are governed and interpreted in accordance with the applicable laws under the jurisdiction in which the mybos platform operates. Any dispute arising from or relating to the use of the mybos platform shall be resolved through the following process:

• First Stage: Reach the mybos customer support team directly via live chat or email for prompt assistance.
• Second Stage: If a resolution is not reached within 14 business days, the complaint will be escalated to mybos management for review.
• Third Stage: Disputes that cannot be resolved internally will be referred to the relevant regulatory body or arbitration in accordance with established procedures.

Mybos is committed to resolving all disputes fairly, transparently, and within a reasonable timeframe. We encourage users to contact us first before taking any further action.

14 Contact Us

If you have any questions, concerns, or require further clarification regarding mybos terms and conditions, please contact our team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the mybos platform.
• Support Email: [email protected] (response within 24 business hours).
• Official Complaints Email: [email protected] (for formal complaints and disputes).